Request data deletion

1. Email privacy@ludaso.com from the email address registered to your Ludaso account, with the subject "Data deletion request".
2. Tell us whether you want to delete your account, specific personal information, or data associated with a connected social account. Include the relevant organization name and social account username, if applicable.
3. We may ask you to verify your identity and authority over the data before processing the request. Never send passwords, access tokens, payment card details, or verification codes.

If you cannot access your registered email, contact the same address and explain the situation so we can help verify ownership. We will confirm the outcome or explain any information that must be retained.

Connected social accounts

To stop Ludaso using a connected account, disconnect it from Social Connections in your dashboard. You can also revoke Ludaso's access through the social platform's own account settings. To request deletion of information Ludaso holds about that connection, email the privacy address above.

Disconnecting or deleting data in Ludaso does not delete your Facebook, Instagram, LinkedIn, or X account, or posts already published there. Manage those posts and accounts directly with the relevant platform.

Organizations and shared data

Account deletion and organization deletion are separate requests. Shared content and organization-owned subscription records may belong to the organization rather than an individual member. Leaving or being removed from one organization does not delete another organization's data or subscription.

To request deletion of an entire organization, its Owner should email support@ludaso.com from their registered address and identify the organization.

Information that may be retained

Some information may need to be retained for legal, accounting, security, or fraud-prevention purposes. Payment records held by our payment provider are subject to that provider's retention policies. A deletion request does not itself cancel an organization's paid subscription; contact support about billing changes.

For more about how Ludaso handles your information, read our Privacy Policy.